1211301 - FAS2500：Quad Gigabit Ethernet Controller 82580 端口 e0a、e0b、e0M、e0P 缺失或故障

缺陷 ID

CHW-219

旧版缺陷 ID

1211301

标题

FAS2500：四端口千兆以太网控制器 82580 的端口 e0a、e0b、e0M、e0P 缺失或故障

状态

已拒绝

严重性

• P1：严重
• P2：主要
• P3：次要
• P4：轻微
• P5：增强

P2

发现于版本

8.2.2P1, 8.2.3, 8.2.3P1, 8.2.3P2, 8.2.3P3, 8.2.3P5, 8.2.3P6, 8.2.4, 8.2.4P2, 8.2.4P3, 8.2.4P4, 8.2.4P5, 8.2.4P6, 8.2.5, 8.2.5P1, 8.2.5P2, 8.2.5P3, 8.2.5P4, 8.2.5P5, 9.1, 9.1P2, 9.1P3, 9.1P5, 9.1P7, 9.1P8, 9.1P9, 9.1P10, 9.1P11, 9.1P14, 9.1P17, 9.1P19, 9.3P7, 9.3P8, 9.3P9, 9.3P10, 9.3P11, 9.3P12, 9.3P13, 9.3P15, 9.3P19, 9.3P20, 9.3P21, 9.4P1, 9.4P3, 9.5P2, 9.5P3, 9.5P4, 9.5P10, 9.5P14, 9.5P17, 9.5P19, 9.6, 9.6P3, 9.6P5, 9.6P7, 9.7P1, 9.7P4, 9.7P6, 9.7P7, 9.7P9, 9.7P14, 9.7P16, 9.7P22, 9.8P1, 9.8P3, 9.8P7, 9.8P18, 9.8P19

最后更新

07-Oct-2021

原因

在 FAS2500 系列系统上，"Quad Gigabit Ethernet Controller 82580" 芯片可能
发生故障，从而导致若干可能的症状：

1. ONTAP 启动时，e0a、e0b、e0M 和 e0P 端口在 "sysconfig -v"
输出中缺失。例如：

...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
>>> [Missing slot 0: Quad Gigabit Ethernet Controller 82580 output] <<<
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...

2. 端口 e0a、e0b、e0M 或 e0P 报告硬件初始化错误或 MAC 地址
全为零。例如：

...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
slot 0: Quad Gigabit Ethernet Controller 82580
e0a MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0b MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0M MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0P MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
Device Type: 150E
Firmware Version: 0.0, 0x00000000
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...

3. (ONTAP 9.1 及更早版本) ONTAP 无法启动或无法加入集群仲裁。
可能会出现类似以下内容的控制台消息：

Invalid PCIe device detected below PCIe Root Port(Bus/Dev/Func): 00/1C/00
Actual Vendor ID and Device ID:FFFF/FFFF
Expected Vendor ID and Device ID:8086/150E
Mezzanine Card ID(02 - 10GbE, 03 - FC, 07 - No Dev, others - Resv):07
BIOS is resetting system...

解决方法

无

创建时间

12-Jan-2019

说明

“Quad Gigabit Ethernet Controller 82580”芯片已发生故障。
请联系技术支持以协助更换主板。